K and K POS Prides itself on superior World Class support. If your system is in trouble you can be sure K and K POS is just a phone call away.
K and K POS Helpdesk Support includes the following services:
- 24/7 Helpdesk*
- Offsite Backup
- Hardware Monitoring
- Automatic Windows and POS Updates
- Secure Remote Access
- Programming Assistance
- All other POS related issues
- Next business day repair of device.
- If the device is un-repairable you are given the last support payment on the device back to put towards a new device.
- If the device can be repaired but needs to be sent out, a loaner device will be installed.
Please click on one of the following links for more information on support and training.
Menu Training: Online interactive menu training to teach you how to program the Point of Success Menu.
Point of Success Roundtable: Online forum for Point of Success users where you can get support from other users and offer input on Point of Success and your own ideas for future features.
Support Pricing: Pricing and information on K and K POS Support and Hardware Contracts.
*Helpdesk is available 24/7 for emergencies and 8 am. – 5 pm. Monday – Friday for training and menu adjustments.